(Mt) – Customer Value and Customer Expectation on Overall Service Quality Review

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Attached. Please let me know if you have any questions or need revisions.Running Head: DISCUSSION1Literature ReviewBy[Name of Student]CourseProfessor[Name of institution]DISCUSSION2The role of Customer perceived value and customer expectation on Overall servicequality and customer satisfaction in food delivery service company.OUTLINEBusiness organisations have observed a significant change in their dealings since thestart of the 21st century. It has been observed that both the employees and customers becomethe priority of organisations (Hu, 2019).Literature is found on the importance of customer satisfaction and customer perceivedvalue about a company’s services. It is a regular trend implemented by the companies to knowabout the feedback of customers. It is essential to improve the services by understanding thedesires and expectations of customers. Customer satisfaction service is the most common toolsused by companiesNew trend has been found to introduce the online services for ordering the food andother services by the food companies and big Mega Marts. A paper has been written toinvestigate the factors that are responsible for the popularity of online forums in food industry.The study has been conducted in India where the variables were expectations of customers andtheir satisfaction levels.Another research has shown that the food delivery service is not a mature industry getand there is a massive role of customer satisfaction in this context. It has been found that asubstantial negative approach of customer satisfaction has been received to the online foodsystem. There are several factors that contribute to the reduction of customer satisfaction inthis sector. It included the lack of self discipline of online food companies.It is contended in the writing that expanded rivalry and the developing number of foodventures has expanded the assumptions for clients. They are giving a difficult stretch to theorganizations in help quality and accomplish administration in the worldwide market. A fewDISCUSSION3examinations have been done to address the systems for consumer loyalty and issues that theyfeel while testing certain organizations’ food (Kapoor, 2018).Running Head: DISCUSSION1Literature ReviewBy[Name of Student]CourseProfessor[Name of the institution]DISCUSSION2Customer perceived value and customer expectation on Overall service quality andcustomer satisfaction in the food delivery service company.Business organisations have observed a significant change in their dealings since thestart of the 21st century. It has been observed that both the employees and customers becomethe priority of organisations. Most organisations work according to the expectations ofcustomers. The competition is getting increased and each of the company striving to achievethe best place in the international market. For this purpose, it is essential to meet customers’requirements. The concept of quality products and quality services has become necessary withthe change in business structure; now, the companies know that they only prefer thosecompanies that work according to their needs. Otherwise, it is challenging to survivecompetitively (Hu, 2019).Literature is found on the importance of customer satisfaction and customer perceivedvalue about a company’s services. It is a regular trend implemented by the companies to knowabout the feedback of customers. It is essential to improve the services by understanding thedesires and expectations of customers. Customer satisfaction service is the most common toolsused by companies. In the previous ages, the companies used not to give much importance.Still, now the trend has been changed, and it has been observed only those companies get thesuccess that makes the products according to the expectations of customers. Otherwise,companies have to face the consequences (Lai, 2015).It has been explained that it is easier for companies to compete based on productsquality instead of services. It is also suggested that companies develop a system that ensuresthe customers’ quality products. There are many fields and industries where the customerfocuses on the quality of products co…

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