(Mt) – SSU Inc CRM Software Integration Report

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H2: IT TECHNICAL SPECIFICATION TEMPLATE ORGANIZATION PROJECT NAME NAME MAILING ADDRESS PHONE EMAIL DATE AUTHOR PROJECT OVERVIEW | high-level information describing proposed solution and business reasoning OBJECTIVE | BUSINESS CASE | what does the project work to achieve? what is the problem being solved? who / what is impacted? what are the business benefits? RISKS | OUT OF SCOPE | what are the identified or considered risks? what activities, items, and capabilities are out of scope for the project? TECHNICAL DESIGN DIAGRAM diagram should illustrate all required new and existing technical resources COMPONENTS CONNECTION & LOCATION designate how new infrastructure will connect within existing infrastructure and will be located SERVERS & STORAGE & NETWORK except in the case that specific tech issues are expected to require physical resources, assume all are virtual LOGICAL DATA FLOW CRITICAL ANCILLARY EQUIPMENT & CONNECTIONS DIAGRAM S & LINKS list all printed titles, file names, and / or links TECHNICAL SPECIFICATIONS SERVERS APPLICATION SERVERS operating system application memory requirements application CPU requirements functional characteristics expected application transaction volume FILE SERVERS operating system application memory requirements application CPU requirements functional characteristics expected application transaction volume WEB SERVERS operating system application memory requirements application CPU requirements functional characteristics expected application transaction volume DATABASE SERVERS operating system application memory requirements application CPU requirements functional characteristics expected application transaction volume SERVER REQUESTS list required server needs or file names / attached completed request forms ACCESS REQUIREMENTS define number of users requiring simultaneous access and list user communities (developers, IT, vendors, etc.) DATABASES describe each database required and its function, include: database version required; Oracle or SQL server; memory requirements; CPU requirements; storage amount needed in first year in GB; projected annual growth in % or GB; expected transaction volume; special data preservation requirements; and tech spec data sheet if available RESOURCE REQUIREMENTS STAFF RESOURCES STAFF DEPENDENCIES TECHNICAL DEPENDENCIES OTHER DEPENDENCIES ASSUMPTIONS list all assumptions impacting documentation, technical design, and project cost estimate ISSUES & CONCERNS list all issues and concerns impacting documentation, technical design, and project cost estimate PROJECTED COSTS provide general overview, below, and update existing cost estimate prepared in Excel and provide or link to file DOCUMENT TRACKING VERSION EDITS COMPLETED BY DATE DESCRIPTION OF EDIT For the remaining weeks, we are going to work on our final project, in which will deliver a full IT Technical Specification sheet with supporting write-ups and diagrams. Using the attached template please fill out the top “Project” section for this week (as well as “Organization”). Include a minimum of 2-3 paragraphs per section (Overview, Objective, Business Case, Risks, and Out of Scope). Do not fill out any of the information below the “Project” section. For the mock scenario, please incorporate the following information: SSU Inc is a healthcare analytics firm that packages homegrown clinical software with data insights aimed at healthcare professionals. They would like to investigate launching a project to integrate with a CRM (they have not selected a vendor) in order to better manage their growing client base. Taking the information above and what you have learned thus far, try to put yourself in the position of systems analyst as you prepare the initial assessment for the project. Think about the objectives and risks as they relate to the healthcare industry; HIPPA will definitely be a concern to discuss briefly. Below is a link to a popular CRM with a helpful discussion on what a CRM is and how it is used. https://www.salesforce.com/crm/what-is-crm/ For your submission, please place all of your text into a word document (APA format) divided by sections. Send the word document to turnitin and submit both the word document and the filled out PDF. IC-IT-Technical-Specification-Template-PDF.pdf

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