(Mt) – Worst Product Service Quality Experience Discussion

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Description

Problem:   Select one of your worst quality (product or service) experiences. 
Solution: Armed with your knowledge of Quality Management, what would you do to fix that problem ?
Assignment:
1.Briefly describe the experience  ~100 words (address who, what, when, where, and impact)
2.Describe your proposed fix using SMART terms ~300 words
Other:
Submit via BB
Writing style should be a formal style to address a CEO and Board.  e.g. don’t use “I was frustrated because…, or “I would…”

Unformatted Preview
Problem: Select one of your worst quality (product or service) experiences. Solution: Armed with your knowledge of Quality Management, what would you do to fix that problem ? Assignment: 1.Briefly describe the experience ~100 words (address who, what, when, where, and impact) 2.Describe your proposed fix using SMART terms ~300 words 3. Total words allowed: 400 Other: •Total words allowed: 400 •Submit via BB •Writing style should be a formal style to address a CEO and Board. e.g. don’t use “I was frustrated because…, or “I would…”

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